Corona protocol

Practice measures:

The practice follows all guidelines defined by the government regarding the minimising risk of transmission of COVID-19 by creating a safe environment for customers and staff:

As a precautionary measure, a transparent plastic curtain has been installed at the end of the treatment chair creating a barrier between the customer and staff.  Surfaces are covered with plexiglass to facilitate thorough cleaning.

I continue to follow my existing hygiene protocols with face mask, glasses and gloves during all treatments.  I clean my hands regularly and there is hand sanitiser available for customers on arrival and departure.

Additional time is scheduled between appointments to prevent customers from encountering each other and to allow the time required for a thorough clean and ventilation of the practice.

Customer expecations:

You must come to the practice at the specified time to allow for the previous customer to have left the practice and for the cleaning and ventilation procedure to be completed thoroughly.  You may be asked to wait outside if this has not yet been completed.

Customers are expected to attend the appointment on their own, however exceptions will be made if there are difficulties for a customer to attend the practice without support, please contact me to discuss this.

If you are currently suffering from a cold, sore throat, cough, fever or flu, or have tested positive for COVID-19 you must cancel the appointment, we will not charge you in this case even if it the cancellation is on the same day as the appointment.

This is also applicable if there is illness in your family/home situation or you have recently been in contact with someone who has tested positive for COVID-19.

If you fail to attend your appointment without cancelling first or responding to a phone call from the practice, the general conditions of booking will apply and the full amount may be charged.

It is possible to pay contactless as well as cash, money can exchanged in a safe manner by putting on the counter and avoiding hand contact.

With these measures in place I expect to ensure the safety of my customers and myself as much as possible and that the practice can continue in a safe way under this temporary policy.

Kind Regards

Nathalie Intven
Formosus Pedicure Tilburg